30 days to change your mind
We offer you the possibility to return or exchange your jewelry, free of charge, within 30 days after receiving your jewelry (via shipment or hand delivery), including engraved jewelry.
Return & exchange conditions
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The jewelry must be in perfect condition, unworn, without scratches
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It must not have been resized (by us or elsewhere)
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It must be returned within 30 days, in its original box, carefully packaged
(the postmark serves as proof) - Special case for models with colored stone(s) or unique pieces: upon receipt of the jewelry, it is not possible to change a colored stone that was selected by the client before the jewelry was manufactured. It is also not possible to exchange or request a refund for a special order (unique piece custom-made in agreement with the client, with or without personal gold and stones). The feasibility of resizing a unique piece will also need to be assessed by our partner workshop before validation.
Jewelry exchanged for a more or less expensive model?
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In case of less expensive jewelry: we refund the difference
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In case of more expensive jewelry: we issue a supplementary invoice
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If you need a size adjustment beyond ±2 sizes, you can also use this period to initiate the manufacturing of a new piece of jewelry, as part of the free exchange
Are you outside the European Union?
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Exchanges are possible, but shipping costs are at your expense
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We recommend, if possible, to:
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come to Paris
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or entrust the jewelry to a relative who can visit the showroom
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In any case, we can provide you with a simplified return slip
📩 A return or exchange request?
2-year warranty & certificate of authenticity
2-year warranty
All our jewelry is guaranteed for 24 months from the date of receipt of the jewelry. This warranty covers:
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Necessary repairs related to normal use of the jewelry
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All jewelry, including those purchased under Duo & Trio offers
⚠️ The warranty does not cover damage related to:
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Shocks, crushing, dents
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Negligence or misuse
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Alterations or repairs made externally
The purchase invoice serves as proof for the warranty date.
An expert appraisal of your jewelry will take place upon receipt to determine the origin of the problem. If the appraisal indicates that the damage is not related to normal use or a defect, Héloïse et Abélard will not cover the repair costs.
📜 Certificate of authenticity
With each piece of jewelry, you receive a certificate that attests to:
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The origin and composition of your jewelry (18 carat gold, recycled diamonds)
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The quality of the stones used
For jewelry set with a diamond of more than 0.30 carat, a GIA or HRD certificate is systematically provided, in accordance with jewelry standards.
📝 The certificate is a document of common practice. The purchase invoice remains the only valid document for the value of the jewelry.
🎁 Careful & eco-responsible packaging
Each piece of jewelry is prepared with the greatest care, in packaging designed to be aesthetic, secure, and environmentally friendly:
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Velvet case in the chosen color, reusable & protective
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Chick yellow velvet pouch, locally made from recycled materials
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Personalized handwritten card, hand-slipped into each package
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H&A branded box made from recycled cardboard, designed to effectively protect your jewelry
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Reinforced bubble envelope, for safe transport
💛 Packaging worthy of your jewelry: elegant, durable, and designed to last.