Héloïse & Abelard - Return and resizing - Héloïse et Abélard

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FREE SIZING


We offer a resizing service of ±2 sizes, valid for 1 year from the date of receipt of the jewelry — including engraved jewelry.

 

MISE A TAILLE OFFERTE

💍 Free Resizing

1. One free resizing within 1 year

We offer resizing of ±2 sizes only, valid for 1 year from the date of receipt of the jewelry — engraved jewelry included.

  • This service is performed in our partner workshop within 2 weeks (excluding shipping times).

  • Only one resizing is offered per piece of jewelry.

  • We advise against multiple adjustments, which can weaken the setting.


2. Your resizing exceeds ±2 sizes?

If you need an adjustment beyond ±2 sizes, please contact us within an absolute deadline of 30 days following receipt of your jewelry.

You will then benefit from a free exchange, with the complete remanufacture of your jewelry in the correct size (manufacturing time: 4 to 6 weeks).

To preserve the durability and quality of your jewelry, we do not carry out significant resizes and also advise against any intervention by an external jeweler, which could compromise the quality of the setting.


3. Your request comes after 1 year?

We can, of course, intervene beyond the one-year period. In this case:

  • Resizing fee: €120

  • We perform a complete inspection of the jewelry (setting, general condition), cleaning and polishing.

  • Your jewelry is returned to you like new


4. Are you outside the European Union?

  • If your jewelry was received less than a year ago, you still benefit from free resizing (±2 sizes).

  • However, if you cannot come to Paris, shipping costs will be at your expense. We will send you a return slip to simplify shipping.

To avoid these costs, you can:

  • Come directly to our showroom in Paris

  • Entrust your jewelry to a loved one who could go there on your behalf

If you have had your jewelry for more than a year, resizing will be charged €120, in addition to transport costs.


📏 Need help finding your size?

👉 Consult our size guide

📩 Ready to request a resizing?

👉 Contact your advisor.

 

18K GOLD AND
RECYCLED DIAMONDS

18-carat gold certified COC and second-hand natural diamonds GVS - HSI.

140 YEARS OF
EXPERTISE IN PARIS

Made to order in 4 weeks in one of the best Parisian workshops, a century-old family manufacturer, RJC certified.

FREE DELIVERY AND
RESIZING

Free delivery and returns within 30 days, free resizing for 1 year.

PAYMENT IN INSTALMENTS
AT NO EXTRA COST

Installment payment available online or at the showroom.

WARRANTY
2 YEARS

All our jewelry is guaranteed for 24 months.

A CARING
TEAM

From Monday to Saturday (10 am - 7 pm) at showroom@heloise-abelard-joaillerie.fr

or at +33 (0)7 71 32 84 68.

By appointment, in complete privacy.

MAKE AN APPOINTMENT

The ethics and quality of Héloïse & Abélard jewelry